In this competitive environment, it is essential for employees and companies to focus on key human cognitive capabilities that machines are unable to master. Emotional intelligence is one of the areas that machines struggle to replicate.
This is not just an additional skill or ability; it is fast becoming a core capability for the future of work.
What is Emotional Intelligence?
Emotional intelligence often abbreviated to EQi is a set of emotional and social skills that influence the way we perceive and express ourselves. EQi supports us in the developing and maintaining of social relationships, enabling us to cope with challenges and stress and ensures we utilize our emotions in an effective way when decision making.
Research is indicating that technical skills are no longer enough and both technical and emotional intelligence are required to succeed in various professions.
What are the benefits of increased EQi?
Increased EQi in a workforce is said to:
- Enhance productivity
- Increase employee satisfaction
- Increased market share and reduce attrition
Consider emotional intelligence in recruitment processes as the shifting workforce landscape require technical expertise and the right attitude and values required to build the business, relationships, team management and adaptation during change.
It is estimated that the demand for emotional intelligence skills will rise six times on average in the next three to five years across all sectors and in particular the financial, insurance and retail banking.
In the future with automation the emphasis on technical skills will be 10% to 15% and the remainder will be a range of emotional intelligence competencies for all employees as more junior levels will need to take up more tasks and roles that cannot be automated that require human skills.
Contact us on to find out How can you accelerate the development of EQi in your People? PRIME PEOPLE SKILLS